The American Red Cross is here to help people who may be experiencing major roadblocks to recovery after this disaster. Financial assistance is available to those who have qualifying damage.
The Red Cross has done damage assessment in partnership with state and county officials across the impacted areas. We are actively reaching out to specific individuals whose homes the Red Cross has confirmed were destroyed or sustained major structural damage. For some properties, we already have contact information and will send an invitation to enroll via email, text message, or phone call directly from the American Red Cross.
For others who we do not have contact information for, the Red Cross is encouraging people to visit redcross.org/gethelp to register online or call 1-800-RED-CROSS to provide the information needed to open a case and receive this help.
We are sharing this information with you for awareness so you can validate this as a legitimate program for your constituents who may call you with concerns about the text, email or phone calls they have received. We would also ask that you help amplify information on your social media channels about Red Cross financial assistance.
If we determine there are communities with known damage where we haven't received responses, we will collaborate with local community leaders and non-governmental organizations to conduct targeted outreach to help create equitable access to this program.
Key Communication Points:
- The Red Cross is reaching out to impacted households directly via email, text message, and phone calls. If we have contact information, individuals will receive these communications directly from the American Red Cross.
- It’s essential for individuals to respond to the communication they receive in order to receive financial assistance. If they do not respond, they will not receive funding.
- Emails will be sent from “American Red Cross” with the email address clientservices@rccare.redcross.org (this is a no-reply address, and individuals cannot send emails to this address). The text message number may vary.
- For households that do not have contact information on file, we will send postcards with instructions to register at redcross.org/gethelp or call 1-800-RED-CROSS.
- We ask for your help in reinforcing that this is not spam and ensuring constituents understand the legitimacy of these messages. We encourage you to share this information via your social media channels.
Thank you for your continued support in getting the word out and ensuring that all those impacted have access to the resources they need. Please feel free to contact me via my cell anytime should you have any questions or needs.
Deshun Avery
Executive Director
American Red Cross North Texas Region
1800 S Harrison St 2201 19th St.
Amarillo, TX 79102 Lubbock, TX 79401
Cell: 806-891-1234 Cell:806-891-1234
deshun.avery@redcross.org
Follow American Red Cross online:
www.redcross.org